Discount Sunpentown Air Fans - Warranty & Return Policy

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Warranty & Returns

:: Please read Wowshopper's General Store Policy
:: Request an Return or Exchange Form (Please Read General Policy and Content Below)
:: This is an Addendum to our General Policy
:: Warranty Stated On This Page Supersedes Wowshoppers General Store Policy

SUNPENTOWN INTERNATIONAL, INC. warrants its products to be defect free in material and workmanship for a period of THREE YEAR from the date of purchase. Defective products may be returned by the original purchaser or any subsequent owner within the warranty period, postage pre-paid together with proof of purchase date to Sunpentown International.

One Year Warranty on Labor. Customer is responsible for shipping the faulty unit to the only service center (in the U.S.) in Los Angeles, CA. There will be no fee for repairs and parts for the first year of warranty from date of purchase.

Three Year Warranty on Parts. Customer will have to bear labor and shipping costs for repairs for the 2nd and 3rd year of warranty.

The warranty does not apply to any unit that has been tampered with, nor to damages incurred through improper use and care, faulty packing or mishandling by any common carrier.

Repairs not covered by this warranty will be performed at current cost for parts and labor plus return postage. Manufacturer's sole obligation and your exclusive remedy under this warranty are limited to such repair or replacement. This is a limited warranty and is in lieu of all other warranties, express or implied, including merchantability. This warranty gives you specific legal rights. You may also have other legal rights varying from state to state.

If you have a claim:

1. Do not return the product to the retailer from which it was purchased.
2. Please contact our consumer service department (1-800-330-0388 M-F 8:30am - 5:30pm PST) for assistance and to ensure the fastest possible resolution to the problem. Please have the model or type number of your product on hand.
3. If it is determined that you should return your product for repair or replacement - send the product along with proof of purchase date and a description of the nature of the defect to:

SUNPENTOWN INTERNATIONAL, INC.
Attn: Service Dept.
18249 Valley Blvd.
City of Industry, CA 91744

Be sure to include your name, address and daytime telephone number with you shipment.

*Returns must be sent with all shipping charges pre-paid. We suggest that you carefully wrap your package for shipping and send by insured or by traceable means.

What happens to my return?
If the inspection shows that the product is defective, under our Limited Warranty, Sunpentown will attempt to repair or will replace the defective part or product at no cost to you. Comparable substitutions are based on replacement product availability and at the sole discretion of the Manufacturer.

If our inspection shows that the product is not defective under our Limited Warranty we will return it to you shipping charges prepaid.

Please note that the inspection process can take 7-10 business days from receipt of your return. Replacements and/or repairs can take 4-6 weeks depending on product/part availability.

Warranty stated on this page supersedes Wowshoppers General Store Policy.

Thank You!
General Policy